Refund policy

PREORDER ITEMS

Once you place an order for PREORDER there will be no cancellations or refunds. We may be able to edit sizing or pattern as long as it has not been submitted to our manufacturer. Just email us and we will help as best as we can.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition.
  • Tags (if applicable) must still be attached.
  • Items must be free of stains, odors, or damage.
  • Items must be in original packaging.
  • You will need the receipt or proof of purchase.

To start a return, you can contact us at littleacornthreads@gmail.com.

NON-RETURNABLE ITEMS 

  • Clearance or Final sale items.
  • Worn or damaged items.
  • Custom or Personalized items.
  • Pre loved/secondhand clothes.

REFUNDS

  • Once your return is received and inspected, we will notify you of approval.
  • Approved refunds will be issued to your original payment method within 5-7 business days.

EXCHANGES 

  • We offer exchanges for size or defects only.
  • If you need a different size, please contact us within 14 days.
  • Customer will be responsible for shipping costs.

LOST, STOLEN, DAMAGED OR INCORRECT ITEMS

  • If you’ve received a damage or incorrect item, please contact us within 3 days of delivery with photos. We will make it right.❤️
  • Shipping costs are non refundable. 
  • Customer pays return shipping. 
  • Shipping will only be covered if you received an incorrect item.
  • Once your order has been shipped and marked as delivered, we are not responsible for lost or stolen packages.
  • If your package is marked as delivered but cannot be found, we recommend checking with household members, neighbors, or contacting your local carrier.

HOW TO START A RETURN

  • To start a return, email us at littleacornthreads@gmail.com
  • Include your receipt, order number, and reason for returning.
  • We aim to respond within 24-48 business hours.